VENDORS Support

How & when to contact our vendors

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DD Stanislaw

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Name: Stanisław
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VENDORS Support

Post by DD Stanislaw » Tuesday 22 May 2018, 05:05

Dear Customers,
Although we are doing our best to provide you quick and reliable technical support, unfortunately there are cases when we are not able to help you simply because the problem is not in our responsibility. Such issues are usually related to our vendors and our vendors only can provide you customer support.

Our vendors are responsible for:
• Publishing products for sale with correct and clear descriptions and links
• Publishing updates and informing customers about new versions as soon as they are available
• Handling of all payment-related stuff
• Providing downloads and customer accounts
• Handling of all non-standard procedures related to purchases (like refunds or product change)

No matter how much we want to help you with all the issues, it is not possible for us to manage the issues above. Each store is privately owned, each one uses different procedures and each one has different policies and priorities. Additionally product publishing time is different in each store although all vendors receive products (and updates) simultaneously in one e-mail. Taking the above into consideration, we do need to ask you to contact our vendors directly in some cases. Each store has a ticket system, a support forum, an e-mail or at least an FB account. Any way to contact a store is OK to solve your problem. Summarizing:

Please contact our vendors directly in the following cases:
• A certain product is not available (please note that publishing a product or an update can take up to a month depending on a store)
• Product update is not available (please note that free updates are treated by vendors with the lowest priority)
• Download problems/questions, unopenable files, corrupt installers (due to faulty upload)
• Discounts and special update offers
• Bought a wrong version of a product (f/e X instead of XP)


Please note that writing to us (or on this forum) rather than contacting a store directly makes solving your issue a much longer task. Besides, usually we are simply unable to offer any help regarding the above issues. Sure in "extreme" cases we can contact store managers directly but they are usually very busy people and solving any problems this way simply takes much longer since it can take few days for them to reply. Stores have dedicated customer support services to make things faster and easier for customers and it is highly recommended to use them.

We highly appreciate your cooperation in this matter!
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DD Stanislaw

Administrator
Posts: 4111
Joined: Monday 15 May 2006, 10:07
Name: Stanisław
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Re: VENDORS Support

Post by DD Stanislaw » Tuesday 22 May 2018, 05:21

Drzewiecki Design Vendors

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Simmarket
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One of the most reliable and fastest vendors on the market.

Website: https://secure.simmarket.com
Supported platforms: FS2004, FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: http://secure.simmarket.com/drzewiecki-design.mhtml
Conditions of Use: https://secure.simmarket.com/conditions.php
Store location: Mainz, Germany
Contact: https://secure.simmarket.com/customerservice.php

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X-Plane.org
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The largest X-Plane vendor, fast and reliable.

Website: http://store.x-plane.org/
Supported platforms: X-Plane
Link to our products: http://store.x-plane.org/Drzewiecki-Air ... 7-1-4.html
Policies, Terms and Conditions: http://store.x-plane.org/Terms-and-Cond ... p_2-1.html
Store location: Tallahassee, FL, USA
Contact: Support Forum, sales@x-plane.org

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FSPS Store
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Reliable and fast vendor

Website: https://www.fspsstore.com/
Supported platforms: FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: https://www.fspsstore.com/manufacturer/ ... esign.html
Terms of Service: https://www.fspsstore.com/content/terms ... f-use.html
Store location: Limassol, Cyprus
Contact: https://www.fspsstore.com/support/newticket

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FS Pilot Shop
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Website: https://www.fspilotshop.com/
Supported platforms: FS2004, FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: https://www.fspilotshop.com/drzewiecki- ... =&sort1=1a
Conditions of Use: https://www.fspilotshop.com/conditions.php
Store location: Jupiter, FL, USA
Contact: https://www.fspilotshop.com/help_me.php?help=contact

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Aerosoft
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Website: https://www.aerosoft.com/en/
Supported platforms: FS2004, FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: https://www.aerosoft.com/en/drzewiecki- ... &o=1&n=200
Terms & Conditions: https://www.aerosoft.com/en/terms-conditions
Store location: Buren-Ahden, Germany
Contact: https://www.aerosoft.com/en/contact

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JustFlight
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Website: https://www.justflight.com/
Supported platforms: FS2004, FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: http://www.justflight.com/category/drzewiecki-design
Terms and Conditions: https://www.justflight.com/terms-and-conditions
Store location: Huntingdon, United Kingdom
Contact: https://www.justflight.com/contact-us

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PC Aviator
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Website: https://www.pcaviator.com/store/home.php
Supported platforms: FSX/FSX:SE/FSW, Prepar3D, X-Plane
Link to our products: https://www.pcaviator.com/store/manufac ... irection=1
How to use: https://www.pcaviator.com/store/pages.php?pageid=10 and https://www.pcaviator.com/store/pages.php?pageid=9
Store location: Loris, SC, USA
Contact: info@pcaviator.com or ticket system or downloadstore@pcaviator.com
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DD Stanislaw

Administrator
Posts: 4111
Joined: Monday 15 May 2006, 10:07
Name: Stanisław
Location: Warsaw, Poland

Re: VENDORS Support

Post by DD Stanislaw » Thursday 05 Jul 2018, 12:10

Former vendors we currently do not cooperate with:

Simulshop
Simplanet
Feelthere
Simware
Simshack
FlightSimStore


Obviously we are not leaving our customers who bought products on those platforms without a possibility to update our products when needed.
For FSX/P3D products please contact FSPS Store and attach an invoice from your purchase.
For X-Plane products please contact X-Plane.org and attach an invoice from your purchase.

Please note that discontinued products will not be available in these stores however customers will receive the same upgrade offer as all other customers did. For discontinued products please try contacting the store where you have made that purchase. We appreciate your understanding in this matter and we kindly suggest to consider upgrading to a newer version of a particular product - a new version is always better and more up-to-date.
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