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by Martin_Starski
Thursday 06 May 2021, 17:55
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: NY Airports v2 X
Replies: 1014
Views: 348389

Re: NY Airports v2 X

Thanks - it's noted to be checked when we start working on the update for P3D.
by Martin_Starski
Thursday 06 May 2021, 07:53
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: Washington X
Replies: 331
Views: 143298

Re: Washington X

Robbie, it looks like the CRJ door is too low for jetways, which may cause a problem. But do you have GSX? If you go into add-ons in the menu bar and go to the GSX menu there’s an option to ‘configure aircraft positions’ or something along those lines, and there you can move the positions of the doo...
by Martin_Starski
Thursday 06 May 2021, 07:29
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

installing the nav data Please follow our instruction: "Copy all lines included in the file X-Plane11\Custom Scenery\[OurProductName] INSTALLER\earth_nav11.txt into the file named X-Plane 11\Custom Data\user_nav.dat into the bottom of the list, just above the line containing “99”. If there is ...
by Martin_Starski
Thursday 06 May 2021, 07:26
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

referring to the specific tile The specific tile or all Ortho4XP entries - just for testing purpose. Wouldn't your mesh have priority? Unfortunately XP11 is not working in this way - we noticed that Ortho4XP overwrites our mesh data in our different addons, even if their priority is higher. My pres...
by Martin_Starski
Wednesday 05 May 2021, 21:25
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

Thanks for the files. I'm afraid they can be caused by Ortho4XP, which overwrites the mesh data, so the custom mesh (ours) will not be displayed correctly. Have you tried to deactivate Ortho4XP and check if the problem still exists?
by Martin_Starski
Tuesday 04 May 2021, 20:51
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: Washington X
Replies: 331
Views: 143298

Re: Washington X

The "error message" sounds like the jetway cant reach the aircraft. Do you get such message after pushing shift + D?

For me it looks more like a SODE issue or CRJ issue.
by Martin_Starski
Tuesday 04 May 2021, 20:35
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

user_nav.dat In this file there are navigation data only. Do I really need You don't need to but nav data may be incorrect then. using alpilot HD Mesh Our scenery has own mesh, so any other one can interfere with our files. You still didn't provide your log.txt and scenery_packs.ini. You mentioned ...
by Martin_Starski
Sunday 02 May 2021, 20:41
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: Seattle Airports X
Replies: 933
Views: 291690

Re: Seattle Airports X

There was some reports about the elevation issues in p3d v5 hf1. We are still investigating the issue. BTW: is it with Seattle City X or without? Does the issue appear with inactive Seattle City X?
by Martin_Starski
Sunday 02 May 2021, 11:24
Forum: Products - P3Dv4, P3Dv5
Topic: RJAA Tokyo Narita P3D
Replies: 171
Views: 14579

Re: RJAA Tokyo Narita P3D

We've never said this - we are still focused on developing our sceneries for both MSFS, P3D and XP11. However on one side we are taking in to consideration the products / sceneries that are released or would be released by the other developers for the specific regions / airports. And on the other ha...
by Martin_Starski
Sunday 02 May 2021, 11:21
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

Ok, as I mentioned - log.txt and scenery_packs.ini you can attach as zip file here.
Pics you can also attach here - for example via bb codes/links from this website: https://imgbb.com/
by Martin_Starski
Saturday 01 May 2021, 17:03
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

You can apply for a refund but you have to do this directly to the store, where you bought it.
On the other hand - you still didn't attach scenery_packs.ini and log.txt. You didn't attach any screenshot too, so how can we help you if we are even not aware how does it look like in your sim.
by Martin_Starski
Saturday 01 May 2021, 16:54
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: Chicago Airports X
Replies: 596
Views: 154983

Re: Chicago Airports X

Thanks for this report - it's noted and we will correct it in the next update.
by Martin_Starski
Friday 30 Apr 2021, 21:47
Forum: Products - FSX, FSX:SE, FSW, P3Dv1/v2/v3
Topic: Seattle Airports X
Replies: 933
Views: 291690

Re: Seattle Airports X

Is our scenery higher than ORBX in the scenery library? Have you tried to use the ORBX Central with the function called "Insertion points"?
If it doesn't help, what other addons do you have?
by Martin_Starski
Friday 30 Apr 2021, 21:42
Forum: Products - X-Plane 11
Topic: Washington XP
Replies: 205
Views: 95350

Re: Washington XP

level of installation is tricky We provide each store with both ways of installation files: exe for automatic process and zip for manual process. The question - why your store does not provide exe file - should be directed to such store. I am totally confused As Stanislaw said - please read our man...