VENDORS Support

[DD Stanislaw]

Dear Customers,
Although we do our best to provide you with quick and reliable technical support, there are cases when we are unable to assist you because the issue is outside of our responsibility. These issues are typically related to our vendors, and only they can provide you with customer support in these situations.

Our vendors are responsible for:
• Publishing products for sale with accurate descriptions and correct links
• Publishing updates and notifying customers about new versions as soon as they are available
• Handling all payment-related matters
• Providing downloads and managing customer accounts
• Managing non-standard procedures related to purchases (such as refunds or product exchanges)

As much as we would like to assist you with all issues, it is not possible for us to handle the matters listed above. Each store is privately owned, operates with its own procedures, and has different policies and priorities. Additionally, product publishing times vary between stores, even though all vendors receive products (and updates) simultaneously in a single email. Given these factors, we kindly ask that you contact our vendors directly in certain cases. Each store typically offers a ticket system, support forum, email, or at least a Facebook account. Any method to contact the store is acceptable for resolving your issue. To summarize:

Please contact our vendors directly in the following cases:
• A product is not available (please note that publishing a product or an update can take up to a month, depending on the store)
• Product update is not available (please note that free updates are treated by vendors with low priority)
• Download problems/questions, unopenable files, or corrupt installers (due to faulty uploads)
• Questions about discounts and special update offers
• You purchased the wrong version of a product (e.g., FSX instead of XP)

Please note that contacting us (or posting on this forum) instead of contacting the store directly will significantly delay resolving your issue. In most cases, we are simply unable to offer assistance with the issues listed above. In "extreme" cases, we can contact store managers directly, but they are often very busy, and resolving problems in this way takes much longer, as it can take several days for them to respond. Stores have dedicated customer support services designed to resolve issues quickly and efficiently, and we highly recommend using them.

We greatly appreciate your cooperation in this matter!

[DD Stanislaw]

Stores we currently cooperate with:
http://www.drzewiecki-design.net/stores.htm


Stores we currently do not cooperate with:

FSPS Store
FSPilotShop
Simulshop
Simplanet
Feelthere
Simware
Simshack
FlightSimStore

Obviously, we are not leaving our customers who bought products on those platforms without a possibility to update our products when needed.
For X-Plane products please contact X-Plane.org and attach a proof of your purchase.
In case you do have a Simmarket account, please write to us directly and attach a proof of purchase of the product.

Please note that discontinued products will not be available in these stores.