RJAA Tokyo Narita MSFS

[aaaaa]

Hello.

I tried it, but unfortunately there was no change.
The size of the white ground changes when Bing is on and off.
The distance also changes.
With off, it becomes white at a greater distance.
With on, the ground changes to white when you get closer than when it's off.
I also tried restarting, but the white ground was displayed in both cases.

The distance may vary slightly depending on the graphics settings.

I forgot to mention that my sim is 2020.
Reproducibility is 100%.

[Martin_Starski]

I'm a little bit lost because in our testing environment, there was a clear difference between Bing turned on and off. Can you share all your sim settings? Maybe they somehow have impact on it. As far as I remember, you temporary deactivated all other addons and it was completely the same result, right? I'm just trying to figure out what other conditions might influence this result difference.

[Martin_Starski]

We conducted additional tests on our side again. We tried both departures and arrivals from the other airports - when Bing is on, there is no white field/ground.
I also do not recall similar reports from other users, so it must be something specific to your environment.
You can also try to go to the Community folder and to drzewieckidesign-rjaa - then please remove the folder CGL and check if the problem still occurs (it should remove our photoscenery and revert to a default one).

[aaaaa]

Hello.

I have disabled all other addons.
The problem persists.

As I wrote in my first post, if I remove the CGL files the white ground does not appear.
So I think the problem is with the photo scenery that appears at a certain distance.
As I get closer to the airport the resolution increases and the white disappears when I switch to the next photo.

Do you mean the graphics settings by sim settings?

If the white ground appears when Bing is off in your tests is there any way to fix that?
In my case the white ground may appear even when Bing is on for some reason.
But it's not good to have the white ground appear whether Bing is on or off.
I'm sure there are some people who always play with Bing off.

[Martin_Starski]

Hi, our products use default Bing data and this is how it's working from the beginning.
I'm truly sorry but currently we do not see any solution for you, especially as this is not a commonly reported problem and we cannot replicate it with active Bing.

[aaaaa]

Okay.
Thanks for looking into my issue.

So does this add-on not work for users who have Bing turned off?

I don't have Bing turned off.
I'm using the same default Bing as you.

But I'm having the same problem when I have Bing turned off, which is why I'm asking this question.

[aaaaa]

If you search for "msfs white terrain" you will find many similar posts and images.

I'm not sure if your product has the same problem as the other cases, but judging from the images, there seems to be a connection.

[Martin_Starski]

Yes, it looks like it's affecting a lot of other third-party addons and was reported to Asobo by many users/developers. It was even said by Asobo that this issue is in their backlog but hasn’t been prioritized yet -> https://devsupport.flightsimulator.com/ ... es/4254/35

In some posts, we can also read from the users that after turning on the online functionalities, the problem disappeared (like we see in our test environment).

We can also see that even though some developers tried to provide some fixes, the problem was coming back in some specific weather or time conditions.

We really want to support you to solve this issue, but at the moment, we don't see any easy solution.